Elevated platform detect errors on V1 bike

Incident Report for Peloton

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 05, 2024 - 22:39 EDT

Investigating

We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.

Posted Mar 14, 2024 - 16:05 EDT

This incident affects: Bike/Tread/App/Row.